Frequently Asked Questions

Everything you need to know about shopping with LUCIER.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

LUCIER offers a 30-day return policy for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, LUCIER ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

How do I contact customer support?

Our support team is available via email at support@lucier.com or through our live chat feature on the website from Monday to Friday, 9:00 AM to 5:00 PM EST.